05 May Get Connected with Microsoft Teams Phone Features

Microsoft Teams Calling Plans

What are Calling Plans?

Microsoft Teams Calling Plans allows organizations to make and receive phone calls directly from the Teams app. These plans provide the necessary infrastructure for voice communication, including phone numbers, calling features, and international dialing capabilities. When you need a dedicated phone line for business purposes, but you want to keep your personal number private, Microsoft Teams provides an excellent solution with direct phone numbers.

Key Features of Calling Plans:

Phone Numbers: Obtain direct phone numbers for users or departments.
Domestic and International Calling: Make calls within your country or globally.
Voicemail: Record and manage voicemail messages.
Call Forwarding: Redirect calls to other numbers.
Caller ID: Display your organization’s caller ID when making outbound calls.
Emergency Calling: Connect to emergency services.

Licensing and Availability

Calling Plans are available in various licensing options, such as Domestic Calling Plan, Domestic and International Calling Plan, and more. We help our clients determine which plan suits an organization’s needs.

Auto Attendants

What are Auto Attendants?

Auto Attendants act as virtual receptionists, guiding callers through menu options to reach the right person or department. They eliminate the need for human operators to handle incoming calls.

How Auto Attendants Work:

Menu Options: Set up menu prompts (e.g., “For Sales, press 1; For Services, press 2”) to route calls based on caller input.
Routing Choices: Direct callers to specific people, call queues, external numbers, other Auto Attendants, or voicemail.
Business Hours and Holidays: Configure different call routing options for business hours, off-hours, and holidays.
Language and Time Zone: Each Auto Attendant can have a specific language and time zone.
Operator Feature: Allow callers to talk to a specific person who can assist them.
Directory Search: Enable callers to search your organization’s directory by name or extension number.

Conclusion

Microsoft Teams Calling Plans and Auto Attendants empower organizations to streamline communication, enhance caller experiences, and efficiently manage calls. Whether you’re directing callers to the right department or providing seamless international calling, these features are essential for modern workplaces. Happy calling! 📞🌐